FREE Standard Shipping Within The United States On All Orders Over $25!
FREE Standard Shipping To Canada On All Orders Over $100
Severe weather may impact deliveries throughout the US. Please plan accordingly for weather related delays.
Delivery time depends on shipping method selected. You may select from Standard Delivery (2-15 business days), 2nd Day Air, or Overnight Next Day Delivery. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. Please remember that delivery time does not include Saturdays, Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays.
Standard orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in two (2) to fifteen (15) business days (Monday through Friday, not including holidays) for the United States. All orders are shipped within 1-2 business days. All orders placed after 11:00 a.m. EST will be processed the following business day, and ship within 48 hours. All orders placed on Friday after 11:00 a.m. EST will be processed on the following Monday.
Guaranteed 2nd Day Air & Guaranteed Next Day Air
All Guaranteed Second Day Air orders confirmed before 3:00 p.m. EST (Monday through Friday business days only) will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. Guaranteed Second Day Air & Next Day Air is only available for the United States. Orders are only processed Monday through Friday and do not include weekend deliveries. Saturday deliveries are an additional charge and can be requested by calling online customer support at 844.232.7364 ext. 1
Guaranteed Next Business Day in Florida
All Guaranteed Next Business Day in Florida orders confirmed before 3:00 p.m. EST (Monday through Friday business days only) will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. We offer guaranteed delivery on certain fast delivery speeds and select products. If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with the order in question. Orders must be placed Monday through Friday by 3pm EST to ship out same day. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment or shipping information, your order processing may be delayed an additional 2 to 5 business days.
Refused or Undeliverable Packages
Shipping fees are non-refundable. If you refuse any shipments from sophieandtrey.com you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
We reserve the right to cancel and void or refund payment for any order at any time.
Shipments to Canada
Shipments to Canada usually arrives with 10 to 25 business days from the shipped date, excluding weekends and holidays.
Sophie & Trey ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office. USPS's local country affiliates will charge the recipient all applicable duty, taxes and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsiblity of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
In Store Pickup
You can select the In Store Pickup option during checkout.
In Store pick ups are delivered to Sophie&Trey in Lake Mary, FL.Sophie&Trey
136 N. 4th St. #1290
Lake Mary, FL 32746
In store pick ups are delivered to our Lake Mary, Florida location within 1 hour of your order if placed by 3:00pm EST.
When you pick up your item you will be asked to present identification which matches the identity on the online receipt.
Please call online customer support with any further questions. (844)232-7364 ext. 1